Owner FAQs

While the reasons our clients choose professional management vary, here are some of the key reasons many people elect professional management over self-management:

• We handle maintenance and emergency repairs, allowing you to sleep at night.
• We enforce the lease agreement, rent collection, and serve the proper notices for behavioral issues or failure to pay rent.
• We understand and apply the correct federal, state, and local laws, keeping you and your investment out of trouble.
• We know the local market, have an extensive network of contacts, and have advertising resources available to us. This allows us to effectively market your vacant home to prospective residents to get it filled.
• After you add up the increased rent we can often command and the company rates we get on repairs, you’ll often make more money than if you managed the property yourself!

There is no way to predict how long a property will remain on the market, even in the best market conditions. However, JAG Property Management works diligently to rent your property as quickly as possible. The most important thing to remember is that the objective is to have a quality tenant. Other property management companies can rent properties quickly if they do not have high standards for qualifying good tenants. However, bad tenants will only create more expense and other unwanted vacancy; therefore, waiting for the right tenant is worth the additional time it can take to rent your property.

We started as property owners ourselves, so we understand firsthand what matters most, protecting your investment, maximizing returns, and maintaining clear communication. Since 2020, we’ve acquired over 150 units and overseen major renovations, giving us real-world experience beyond just property management. Today, we bring that same owner-focused mindset to every client, delivering hands-on service, strong resident placement, and consistent communication you can rely on.

We comply fully with the Fair Housing Act. This means that you can not choose to disallow anyone that is a member of a protected class under the act. You can choose to disallow pets and not permit smoking in your home, but you cannot deny a service animal.

Yes, we will provide you a monthly report of rent and other income received, and maintenance, repairs, and other expenses incurred. This will be provided once per month. If you have questions regarding your statement, please do not hesitate to contact us.

Nope! We also manage properties in Winter Park, Apopka, Longwood, Maitland, Casselberry, Winter Springs, Lake Mary, Heathrow, Baldwin Park, Winter Garden, College Park and much more. If you don’t see your area listed be sure to call and ask us because good chance we cover it.

Statistics show that more than half of all tenants have pets. Excluding pets from your property will substantially reduce the available number of tenants – which can prolong vacancy time! As such, JAG Property Management’s policy is to allow pets at all properties unless specific written instructions to the contrary are provided. You can opt to allow no pets at all, dogs only, cats only, or both. We recommend that when your property is on the market, that pets are “negotiable”. This encourages prospective tenants to disclose any pets, and, avoids eliminating an excellent tenant that does care for their pet, has excellent tenant history, and owns a pet that is suitable to your property. We charge all tenants with pets an upfront non-refundable fee ranging from $200-400 per pet, and monthly pet rent ranging from $20-40 per pet. JAG Property Management qualifies ALL pets, service and support animals to validate service and support animal status, vaccination records and other important details for all prospective tenants pets and animals. Learn more at PetScreening.com. Special note: “Service animals” and “support animals” for disabled people are NOT considered pets by Federal law, and Landlords cannot discriminate against people with a service or support animal. Additionally, Fair Housing law does NOT allow property managers to collect additional deposits of any kind for service or support animals.

Yes, In Florida State property managers and property management companies are required to be licensed just like a real estate firm.

For a true life threatening issue, yes. But if it’s not an emergency please call, email or text during normal business hours, Monday through Friday 9am to 5pm. We’re also available on weekends or after hours by appointment.

Yes. We direct deposit your rental income into your account each month.

We are happy to share a copy of the lease with you at any time, however, you as the property owner do not sign it. We do that on your behalf as your agent.

We direct deposit your rental income into your account no later than the 15th of each month.

Most of our tenants pay rent by direct debit, which is an automated process that takes no effort on their part. Some of our tenants prefer to pay by paper check, money order, or cashiers check, which they can drop off or mail to our office. Rent is due on the 1st of each month and we provide a 4 day grace period. We never accept cash payments for rent or other equivalents.

For residential tenants we typically sign 12 month leases. There is more risk to signing a lease longer than 12 months so we don’t recommend it.

We charge a security deposit at least equal to the rental price, in some cases it may be more.

If your property meets our requirements we can get you up and running in as little as 1 day.

We have high standards for the properties we manage. It must be immaculately clean and all systems in good working order. Check out our rent-ready and cleaning checklist to learn more about our requirements. We manage single family homes, duplexes, triplexes, fourplexes, condos, townhomes, and any apartment buildings.

We keep our pricing simple and transparent with one management package. Our management fee is based on the number of units you own: 10% for 1–4 units, 9% for 5–9 units, and 8% for 10+ units. This fee is applied to the total income collected each month. We also charge a leasing fee of 75% of one month’s rent when we place a new resident, and a $250 lease renewal fee when a lease is renewed. Our goal is to provide full-service Orlando property management without hidden costs.

No. We believe in straightforward pricing. We do not charge setup fees, termination fees, marketing costs during leasing, maintenance markups, eviction coordination fees, or legal notice serving fees. What you see is what you get. The only additional costs apply to specific services, like leasing, renewals, or large renovation oversight when applicable.

Our service is designed to be hands-off for you while keeping you fully informed. We handle everything from marketing your property and placing qualified residents to rent collection, maintenance coordination, and lease enforcement. You’ll receive regular updates and monthly financial reports, so you always know how your property is performing. For larger projects or improvements, we can also step in to oversee the work and ensure everything is completed efficiently. Our goal is to protect your investment while making ownership as simple and stress-free as possible.